- Our Solution -

Transforming Customer Service for Everyone

The contact center industry faces a $400 billion problem. NAIRON AI delivers the solution that works for enterprises, customers, and agents alike.

The Problem

Contact centers are broken for everyone involved

$400 Billion

Wasted annually on inefficient contact centers and poor customer experiences

Enterprises

  • Not enough qualified staff to handle growing demand

  • High operational costs with diminishing returns

  • Losing customers due to poor service quality

  • Struggling to maintain consistent service standards

Customers

  • Frustrated by bad automations and long waiting times

  • 80% would prefer interacting with a machine over current systems

  • Limited availability in regional time zones

  • Ping-pong routing between departments wastes time

Agents

  • 40% of time spent on repetitive tasks like FAQs

  • 70% of agents consider quitting due to monotony

  • Frustrated by inability to help customers effectively

  • Overwhelmed by basic requests instead of meaningful work

Our Solution

AI-powered customer service that works for everyone

For Enterprises

  • Use qualified staff efficiently for high-complexity tickets

  • Reduce operational costs while improving service quality

  • Build a satisfied and loyal customer base

  • Scale operations without proportional cost increases

For Customers

  • Replace numerical automations with smart AI routing

  • No more stacked waiting times or endless transfers

  • 24/7 availability to handle simple requests instantly

  • Natural conversations instead of frustrating menus

For Agents

  • Get varied, meaningful tasks handling serious cases

  • Automatic ERP integration for seamless workflows

  • Less basic FAQ work and tedious redirections

  • More free time and improved job satisfaction

Implementation Process

From analysis to go-live in a streamlined process

Analysis

Gather requirements, define objectives

Development

Build and train the AI voicebot

Go-Live

Deploy and monitor the system

Execution Steps

Analysis & Requirements

Define goals, use cases, languages, and existing integrations (CRM, telephony). Gather comprehensive requirements.

Design & Architecture

Create conversation structure, tonality, voice flow and dialog design based on the Nairon Voice AI Platform.

Development & Training

Implement the voicebot, train the language model with Swiss German, Swiss French, and API connections.

Testing & Quality Control

Test phase with real customer scenarios. Fine-tuning of voice recognition, security testing for DSGVO and data protection.

Deployment & Integration

Integration into phone infrastructure, CRM systems, or web interfaces. Soft launch and monitoring by Nairon team.

Training & Go-Live

Training of team members, go-live of the system, active monitoring and performance reporting.

Ready to Transform Your Contact Center?

Let's discuss how NAIRON AI can solve your customer service challenges

Get in Touch