Tire season floods the phone
Spring and fall changeovers bring a wave of near-identical calls. Each one pulls someone off the lift to write down a car, a plate and a preferred day.
Stay in the workshop. Your calls are covered.
NAIRON answers your garage or dealership phone while the team works on cars. It takes service and tire-change requests with make, model and plate, answers questions on prices and test drives, and passes it all on.
- Answers day and night
- German, English, French, Italian
- Hands over with a summary
Car owner
Incoming call · Example call
00:04
Assistant: Hello, this is the automated assistant of Garage Weber. How can I help?
Car owner: Hi, I need my winter tires put on. And the car is due for a service as well.
Assistant: Noted. A standard tire change is CHF 80, depending on the car. Which car is it, and which days suit you?
Car owner: A VW Golf, ZH 482 117. Tuesday or Wednesday morning. I'm Marco Keller, 078 335 20 14.
Assistant: That's 078 335 20 14. The garage will call you back to confirm a date for the tire change and service.
Workshop request recorded
VW Golf · tires + service · Tue/Wed a.m. · callback
The phone problem in garages
Mechanics have oily hands, sales staff are out on test drives and the front desk is with a customer. Calls ring out at exactly the busiest moments.
Sales enquiries end up on voicemail
A buyer calls about a car on your website while your salesperson is on a test drive. Without a callback that day, they keep browsing other dealers.
Details get lost on scraps of paper
Plate number, model, the job and when the customer can come: miss one and the callback starts over, or the wrong car gets planned into the workshop.
What it handles for your garage
Built on a template for dealerships and workshops, it answers from your hours, services and price list and records each request the way your service desk needs it.
Service and tire-change requests
Takes the make and model, the registration number, the job and the days that suit, then says the garage will call back to confirm a date.
Vehicle and test-drive enquiries
Notes which car the caller is interested in and when they would like to come. It never says a vehicle is still available, because it can't see your stock.
Standard prices from your list
Quotes only the standard prices you have recorded, for example for a service or a tire change, and adds that the final price depends on the car.
Bookings with a connected calendar
Connect Google Calendar, Microsoft 365, Bookings, Calendly or a custom calendar API and it books workshop slots directly. Until then, requests go to your team.
Breakdown calls handled calmly
Asks whether the caller is somewhere safe, points to 112 if anyone is in danger, gives your breakdown number if you have one and arranges a callback.
Hours, location and drop-off
Answers opening hours, directions, parking, the brands you specialize in, tire storage and your drop-off or courtesy car terms.
One workshop call, start to finish
How a typical service request travels from the first ring to a confirmed slot in your workshop plan.
- 1
The call is answered
The assistant picks up on your existing number, introduces itself as automated and asks what the caller needs, also before opening and after closing.
- 2
The job is taken down
For a service, inspection or tire change, it asks for make, model, plate number, the work wanted and which days work for the customer.
- 3
Questions answered on the spot
Standard prices, opening hours, drop-off times and tire storage come from your information. Anything it doesn't know is noted for the team.
- 4
Your service desk confirms
The request arrives in the dashboard with a summary. Your team checks the workshop plan and calls back with a date, or it is booked via your calendar.
What it records. Where it stops.
Every call ends with the details your team needs – and the assistant never goes beyond what you have set up.
Recorded on every call
Every request arrives complete, so your service advisor can plan the job without calling back just to ask for the plate number.
Job wanted
Vehicle of interest
Make and model
Registration number
Days that suit
Name
Phone number
Best time to call back
Where it stops
A garage lives on trust in its quotes and dates. The assistant never commits your workshop to anything your team hasn't confirmed.
- Never promises a date or that a car will be ready by a certain day.
- Never diagnoses a fault or tells callers how to repair the car themselves.
- Never approves a repair or its price on the customer's behalf.
- Never says a car for sale is available or agrees prices, trade-ins or financing.
- After a breakdown with anyone in danger, it tells the caller to dial 112 first.
Live without an IT project
Start from a template built for your industry and make it yours step by step.
- 01
Start from your industry template
The “Car dealerships & garages” template comes with the intake questions, guardrails and greeting already written.
- 02
Add what only you know
Opening hours, services and prices, FAQs or your website – the assistant answers only from what you give it.
- 03
Forward your calls
Keep your number and forward calls to NAIRON, or get a new one from us. Calls, summaries and requests land in your dashboard.
Connects with
- Google Calendar
- Microsoft 365
- Microsoft Bookings
- Calendly
- HubSpot
- Pipedrive
Can it book workshop appointments directly?
Yes, if you connect a calendar such as Google Calendar, Microsoft 365 Calendar, Microsoft Bookings, Calendly or a custom calendar API. Without one, it records the car, the job and the days that suit, and your team calls back to confirm a date. It never confirms a slot your calendar hasn't confirmed.
Can customers ask whether their car is ready?
The assistant can't see your workshop or your dealer management system. When a customer asks about a car that is already with you, it takes a message with their name, plate number and question, and your team calls back with the status.
What happens when someone calls after a breakdown?
It first asks whether the caller is somewhere safe. If anyone is hurt or in danger, it tells them to call the emergency number 112 first. It gives your breakdown or towing number if you have entered one, and records a callback for your team.
Will it quote prices for repairs?
It quotes only the standard prices you have recorded, such as a tire change or a basic service, and always says the final price depends on the car. It doesn't estimate repairs, diagnose faults or approve work on anyone's behalf; those calls become a callback for your team.
What do we need to set it up?
Start from the ready-made template for dealerships and garages, add your opening hours, services and price list, and fill in details such as your brands, tire storage and breakdown number. Then forward your existing number. No long IT project, and it speaks German, English, French and Italian.
Keep your workshop working while the phone is covered
Start from the garage template, add your services and prices, and forward your number. Your team gets every request complete and ready to plan.