Calls land in the middle of class
Evenings and weekends, trainers are coaching and the desk is empty. Prospects calling about a trial reach voicemail and try the next studio instead.
Coach the class. The front desk still picks up.
For gyms, fitness studios, sports schools and clubs: the AI phone assistant answers questions on memberships and hours, takes trial, class and freeze requests, and passes each one to your team to confirm.
- Answers day and night
- German, English, French, Italian
- Hands over with a summary
Prospective member
Incoming call · Example call
00:04
Assistant: Hello, this is the automated assistant at Studio Kraftwerk. How can I help?
Prospective member: Hi, what does a membership cost, and can I try a class first?
Assistant: The flex plan is CHF 89 a month, no minimum term, and your first trial is free. Which class would you like to try?
Prospective member: The Tuesday evening yoga. Lea Brunner, 079 412 55 18, best tomorrow after five.
Assistant: Thanks, Lea: Tuesday evening yoga, 079 412 55 18, tomorrow after five. The team will call to confirm your spot.
Trial session request recorded
Yoga · Tue evening · callback tomorrow after 5 p.m.
Why studio phones go unanswered
Your busiest hours on the floor are exactly when people call. Every unanswered ring is a trial that never happens or a member left waiting.
The same questions, all day long
What a membership costs, whether there is a trial, holiday opening hours, guest passes, what to bring. Important, but it keeps pulling staff off the floor.
Freezes and cancellations on sticky notes
A member calls to pause or cancel and the details end up scribbled on paper. Without a name, a start date and a number, the follow-up turns into a dispute.
What it handles for your studio
Built on a template for gyms, studios, sports schools and clubs. It answers from your own information and turns every request into something your team can act on.
Quotes memberships exactly as listed
Plans, prices, day passes and intro offers come straight from your price list. Notice periods or fees you have not recorded are never made up.
Takes trial session requests
New callers hear your trial offer and leave the class they want, a day that suits, their name and number. Your team confirms the spot.
Notes class and course requests
Records which class, course or training the caller wants. If a time is not in your information, it points them to your website or app for the timetable.
Records freezes and cancellations
Takes the member's name, what they want and from when, then says the team will confirm. Nothing is ever confirmed on the phone by the assistant.
Books personal training slots
Connect Google Calendar, Microsoft 365, Microsoft Bookings, Calendly or your own calendar API, and it can book, move or cancel personal training sessions.
Answers from your house rules
Opening and holiday hours, parking, guest passes, what to bring to a first session: answered from your FAQ and website content, in the caller's language.
From first ring to a clear request
A typical call from someone who wants to join, try a class or change their membership, handled in a few short turns.
- 1
Greets and finds out the need
It introduces itself as an automated assistant, asks what the caller would like to do and whether they are already a member.
- 2
Answers from your information
Membership prices, trial offer, opening hours and house rules, all taken from what you have added. If something is missing, it says so.
- 3
Takes the request down
Trial, class, freeze or cancellation: it notes what and from when, asks for name and number, reads the number back and asks for a good callback time.
- 4
Hands over with a summary
Your team gets the request with a summary and full transcript in the NAIRON dashboard, plus an email for each callback, and confirms with the caller.
What it records. Where it stops.
Every call ends with the details your team needs – and the assistant never goes beyond what you have set up.
Recorded on every call
Every request arrives complete, so your team can confirm a trial or process a freeze without calling back to ask the basics.
What the caller wants
Member or new
Class or course
From when
Name
Phone number
Best time to call back
Where it stops
Members trust what they hear on your phone line. The assistant only promises what you have recorded and leaves every decision to your team.
- Never confirms a cancellation, a freeze or a refund.
- Never promises a spot in a class or a class time it has not been given.
- Never gives medical or training advice about injuries or health conditions.
- Quotes prices, notice periods and fees only as you have recorded them.
- Turns complaints, billing questions and contract disputes into a callback.
Live without an IT project
Start from a template built for your industry and make it yours step by step.
- 01
Start from your industry template
The “Sports & fitness” template comes with the intake questions, guardrails and greeting already written.
- 02
Add what only you know
Opening hours, services and prices, FAQs or your website – the assistant answers only from what you give it.
- 03
Forward your calls
Keep your number and forward calls to NAIRON, or get a new one from us. Calls, summaries and requests land in your dashboard.
Connects with
- Google Calendar
- Microsoft 365
- Microsoft Bookings
- Calendly
- HubSpot
- Pipedrive
Can the assistant book members into classes?
Not directly. It takes the request with the class, the day and the caller's details, and your team confirms the spot. It does not see a live timetable, so if a class time is not in your information it points callers to your website or app. Personal training slots can be booked directly once you connect a calendar.
What happens when a member calls to freeze or cancel?
The assistant records the member's name, what they want, from when they want it and a number to reach them, reads the number back and tells them the team will confirm. It never confirms a freeze, cancellation or refund itself and never quotes notice periods or fees you have not recorded.
Will it answer questions about injuries or health conditions?
No. The assistant does not give medical or training advice. If a caller asks whether they can train with an injury or a health condition, it offers a callback so a trainer from your team can talk it through with them. Complaints, billing questions and contract disputes become a callback too.
Which languages does the AI phone assistant speak?
It understands and answers in German, English, French and Italian, and switches to the caller's language on its own. That helps studios with international members, expats or tourists looking for a day pass, without you having to set up separate phone lines.
What do I need to set it up for my studio?
Start from the ready-made sports and fitness template, then add your opening hours, memberships, classes, trial offer and where members find the timetable. Forward your existing number and you are live without a long IT project. Requests can also flow into HubSpot or Pipedrive, and the same agent can run as a voice widget on your website.
Let your studio answer every call
Turn trial enquiries, class requests and membership changes into clear requests for your team, while your trainers stay with the people in the room.