Peak demand, thin staffing
Calls spike when a show is announced or the weather turns, exactly when the box office and front of house are busiest with guests on site.
Run the show. The box office line is covered.
For theaters, concert and festival organizers, museums and attractions: NAIRON answers questions on the program, prices, access and directions, points callers to your ticket shop and takes group enquiries for your team.
- Answers day and night
- German, English, French, Italian
- Hands over with a summary
Teacher
Incoming call · Example call
00:04
Assistant: Hello, this is the automated assistant of Theater am Hafen. How can I help?
Teacher: Hi, I'm a teacher. We'd like to bring two classes to your Christmas play on December 12.
Assistant: Lovely. How many people are coming, including teachers? And may I have your name and number?
Teacher: Nadia Rossi, 079 651 70 23. About 45 pupils plus four teachers. Is the hall wheelchair accessible?
Assistant: Yes, the main hall is step-free with wheelchair spaces. Noted – our team will call you back with an offer.
Group enquiry recorded
Dec 12 · 45 pupils + 4 teachers · wheelchair space · callback
Why event teams drown in calls
Before a premiere or a sold-out weekend, the phone never stops. Most calls repeat what is on your website, yet each caller deserves a friendly answer.
The same five questions all day
Start times, prices, concessions, parking and step-free access. Answering them all day keeps your team from the calls that actually bring in revenue.
Group bookings slip through
A school wants 40 seats or a company wants a private hire. If that call goes to voicemail, the enquiry and its revenue often end up somewhere else.
What it handles for your venue
Built on a template for venues, organizers, museums and attractions, it answers from your own information and never pretends to see your seating plan.
Ticket prices and concessions
Quotes admission prices, concessions and offers exactly as recorded in your price list, and points callers to your online ticket shop to book.
Program and venue questions
Answers what your information says about the program, opening hours, how to get there, parking and what visitors should know before they arrive.
Accessibility explained clearly
Explains wheelchair access, lifts, accessible toilets and other access needs from your notes, so visitors can plan their visit with confidence.
Groups, schools and private hire
Takes the occasion, the date, the number of people, children's ages and a contact, then says your team will call back with an offer.
Lost property noted
Takes a description of the lost item, when and where it went missing and a phone number, so your team can check and call the visitor back.
Answers in four languages
Understands and answers in German, English, French and Italian, which helps tourists, international guests and visitors from every language region.
From first question to group offer
How a typical group enquiry runs, from the greeting to the moment your team prepares an offer for the date.
- 1
The line is answered
The assistant picks up on your number, says it is automated and asks how it can help, even on a sold-out evening or after the box office has closed.
- 2
Quick questions answered
Prices, opening hours, directions, parking and accessibility come from your information. For tickets, it points to your online shop.
- 3
Group details are taken
For a group, private hire or party, it asks for the occasion, the date, the number of people, ages if children are coming, and a name and number.
- 4
Your team sends an offer
The enquiry lands in the dashboard with a summary and an email notification. Your team checks the date and calls back with an offer.
What it records. Where it stops.
Every call ends with the details your team needs – and the assistant never goes beyond what you have set up.
Recorded on every call
Group and hire enquiries arrive with everything needed to check a date and price an offer, without a round of follow-up questions.
Occasion
Preferred date
Number of people
Children's ages
Access needs
Name
Phone number
Best time to call back
Where it stops
Guests rely on what they hear on the phone. The assistant sticks to your published facts and leaves seats, dates and deals to your team.
- Never says a seat, slot or room is free or booked.
- Never quotes a group price or discount you haven't recorded.
- Never states showtimes or dates that aren't in your information.
- Points callers to your online ticket shop instead of selling tickets itself.
- Passes complaints and refund requests to your team as a callback.
Live without an IT project
Start from a template built for your industry and make it yours step by step.
- 01
Start from your industry template
The “Events & tickets” template comes with the intake questions, guardrails and greeting already written.
- 02
Add what only you know
Opening hours, services and prices, FAQs or your website – the assistant answers only from what you give it.
- 03
Forward your calls
Keep your number and forward calls to NAIRON, or get a new one from us. Calls, summaries and requests land in your dashboard.
Connects with
- Google Calendar
- Microsoft 365
- Microsoft Bookings
- Calendly
- HubSpot
- Pipedrive
Can the assistant sell tickets over the phone?
No. It doesn't sell tickets or take payments. It answers questions on prices and concessions from your price list and points callers to your online ticket shop. Group bookings, private hire and parties are taken as enquiries, and your team calls back with an offer.
Can it tell callers whether a show is sold out?
It can't see your booking system or seating plan, so it never says a seat, slot or room is free or booked. It answers from the program information you provide and points callers to your online ticket shop, where availability is shown.
How does it handle group and school bookings?
It takes the occasion, the date, the number of people, children's ages and a contact, reads the number back and records a callback. Your team gets a summary in the dashboard and by email and replies with an offer. It never quotes a group price you haven't recorded.
What about complaints or refund requests?
The assistant doesn't decide on complaints or refunds. It listens, records what happened along with the caller's name and number, and passes it on as a callback for your team, with a summary so nobody has to ask the guest to tell the story again.
What do we need to set it up?
Start from the ready-made events template, add your opening hours, offers and admission prices, plus your ticket shop link, group rules and accessibility notes. Then forward your existing number. No long IT project, and the same assistant can answer visitors as a voice widget on your website.
Give every caller an answer, even on show night
Start from the events template, add your prices, program notes and ticket shop link, and forward your number. Your team keeps every group enquiry.