Calls peak during service
The phone rings hardest when the kitchen is busiest. Someone leaves the floor to answer, or the call goes unanswered and the table goes to another restaurant.
Stay with your guests. The phone takes the table requests.
For restaurants that lose calls during service. The AI phone assistant reads your menu, answers hours and directions, and passes table requests on with date, time and party size so your team can confirm.
- Answers day and night
- German, English, French, Italian
- Hands over with a summary
Guest
Incoming call · Example call
00:04
Assistant: Hello, this is the automated assistant of Osteria Lumen. How can I help?
Guest: Hi, I'd like a table for this Saturday, around half past seven, for four.
Assistant: Saturday, 7:30 pm, four people. I'll pass this on for the team to confirm. May I have your name and number?
Guest: Laura Meier, 078 615 20 44.
Assistant: Thank you, Ms Meier. The restaurant will call you back on 078 615 20 44 to confirm your table.
Table request passed on
Sat · 7:30 pm · 4 guests · callback to confirm
Why restaurant phones ring mid-service
Guests call when it suits them, which is usually when the dining room is full. Every call during service costs either attention or a reservation.
The same questions every evening
Are you open on Mondays, is there parking, do you have vegetarian dishes? Simple questions, but each one takes a server away from the guests in front of them.
Allergy questions need a careful answer
A guess about nuts or gluten is not an option. Allergy questions need someone who knows the kitchen, not whoever happened to grab the phone between two tables.
What it handles for your restaurant
It knows your menu and your hours, handles the routine calls on its own and makes sure every table request reaches your team in a form you can act on.
Reads your menu accurately
Answers what is on the menu, with dish names and prices exactly as listed, and never quotes a price that does not appear on it.
Takes table requests in order
Asks for date, time and number of guests, confirms all three back and passes the request on, so your team confirms the table itself.
Knows when you are open
Gives your opening hours and says clearly when the restaurant is closed on the day the caller asks about, including rest days.
Answers location and practical questions
Covers address, parking, walk-ins and anything in your FAQ, such as terrace seating or vouchers, from your own information.
Treats allergy questions with care
If an allergen is not stated on your menu, it says it cannot confirm it and arranges a callback, rather than risking a wrong answer.
Routes groups and complaints to you
Large groups and complaints become a callback request with name, number and what it is about, so the right person follows up.
From first ring to table request
A typical restaurant call takes a minute. The assistant handles the questions and leaves the confirmation where it belongs, with your team.
- 1
Picks up and discloses
The assistant answers, introduces itself as the restaurant's automated assistant and asks what the caller needs, even during service.
- 2
Answers from menu and hours
Menu, prices, opening hours, address and parking come straight from your own data, so callers get the same answer every time.
- 3
Takes the table request
For a table, it asks for date, time and party size in that order, reads them back and takes the caller's name and number.
- 4
Passes it to your team
The request lands in your NAIRON dashboard with transcript and summary, plus an email, so your team can call back and confirm.
What it records. Where it stops.
Every call ends with the details your team needs – and the assistant never goes beyond what you have set up.
Recorded on every call
Every table request arrives with the details your team needs to check the reservation book and call the guest back without asking twice.
Date
Time
Number of guests
Name
Phone number
Reason for the callback
Where it stops
Guests need to trust what they hear about tables and allergens. So the assistant only says what your menu and your team have actually confirmed.
- Never tells a guest a table is booked; your team confirms every reservation.
- Never confirms an allergen your menu does not state.
- Never quotes a price that is not on your menu.
- Takes a callback for complaints, large groups and anything about allergies.
Live without an IT project
Start from a template built for your industry and make it yours step by step.
- 01
Start from your industry template
The “Restaurants” template comes with the intake questions, guardrails and greeting already written.
- 02
Add what only you know
Opening hours, services and prices, FAQs or your website – the assistant answers only from what you give it.
- 03
Forward your calls
Keep your number and forward calls to NAIRON, or get a new one from us. Calls, summaries and requests land in your dashboard.
Connects with
- Google Calendar
- Microsoft 365
- Microsoft Bookings
- Calendly
- HubSpot
- Pipedrive
Does the assistant book tables directly in my reservation system?
Not today. It takes the table request with date, time and number of guests, confirms them back to the caller and passes everything on as a callback request. Your team sees it in the NAIRON dashboard, gets an email and calls back to confirm. The assistant never tells a caller the table is booked.
How does it handle allergy and dietary questions?
It answers only from what your menu states. If a guest asks about an allergen that is not listed, the assistant says it cannot confirm it and offers a callback from someone on your team. It never guesses about ingredients or preparation.
What if a caller asks something the assistant cannot answer?
It says so plainly and takes a callback request with the caller's name, number and what it is about. Complaints and large group enquiries are handled the same way, so they reach the right person with the transcript and summary already attached.
Which languages can guests speak with the assistant?
German, English, French and Italian. The assistant understands the caller and answers in the same language, which helps with tourists, business travelers and regulars from other language regions alike, without anyone on your team switching languages mid-service.
What do I need to get started with my restaurant?
Start from the restaurant template, add your menu, opening hours and a few FAQs such as parking or walk-ins, then forward your existing number. There is no long IT project. The same assistant can also answer questions as a voice widget on your restaurant's website.
Keep service on the floor, not on the phone
Start from the restaurant template, add your menu and opening hours, and forward your number. Every table request reaches your team with the details.