Tracking calls tie up dispatch
Recipients call to ask where a shipment is, often while drivers need dispatch. Each call means stopping, looking up the parcel and calling back later anyway.
Keep the drivers moving. Delivery calls get handled.
For couriers and any business that delivers. The AI phone assistant answers rates, delivery areas and pickups, and takes delivery problems with tracking number and address so your team can call back.
- Answers day and night
- German, English, French, Italian
- Hands over with a summary
Recipient
Incoming call · Example call
00:04
Assistant: Hello, this is the automated assistant of Stadtkurier Aare. How can I help?
Recipient: My parcel AK 7731 0952 was supposed to arrive yesterday and it still hasn't come.
Assistant: I'll pass that on to the team. What is the delivery address, and who am I speaking with?
Recipient: Lindenweg 8 in Bern. Jonas Graf, 076 238 91 07.
Assistant: Thank you, Mr Graf. The team will check shipment AK 7731 0952 and call you back on 076 238 91 07.
Delivery problem recorded
AK 7731 0952 · not delivered · callback from the team
Why delivery calls pile up
Senders and recipients call whenever something is unclear. Most calls are simple, but they land on the same people who coordinate the deliveries.
Problems reported halfway
A missing parcel is reported without a tracking number, or the address gets misheard. Your team then spends more time piecing the case together than solving it.
Rate and pickup questions from senders
Businesses ask what a same-day run costs, whether you pick up and which areas you cover. Easy answers, but each one pulls someone away from the deliveries.
What it handles for deliveries
It answers senders from your rates and service area, and turns every tracking question or delivery problem into a complete callback request.
Answers your delivery area
Tells callers which towns, regions or postcodes you serve, from the delivery area you recorded, so senders know straight away if you cover them.
Quotes rates and shipping options
Gives your rates and shipping options exactly as listed in your price and service tables, whether for same-day runs, standard parcels or pickups.
Explains where to track a shipment
Points callers to where they can follow a shipment, such as the link in the shipping email, if you recorded it. It never guesses a status.
Answers pickup questions
Explains whether you collect from senders, where and when, and what it costs, plus your opening hours for drop-offs at your depot or office.
Records delivery problems in full
For a missing, late or damaged delivery, it takes the tracking number, the problem and the delivery address, and reads the number back.
Arranges the callback
Takes name and phone number, logs a callback request and notifies your team by email, with transcript and summary waiting in the dashboard.
How a delivery call reaches your desk
Whether the caller is a sender with a rate question or a recipient with a missing parcel, the call ends with an answer or a complete case.
- 1
Answers and discloses
The assistant picks up, says it is an automated assistant and finds out whether the caller is a sender, a recipient or a business asking about rates.
- 2
Answers from your facts
Rates, areas served, pickups, opening hours and where to track a shipment are answered from what you recorded, and nothing more.
- 3
Takes the delivery problem
For a tracking question or a problem, it asks for the tracking number, what is wrong and the delivery address, then name and phone number.
- 4
Hands over for a callback
The case reaches your team as a callback request with an email alert, transcript and summary, so whoever calls back starts fully informed.
What it records. Where it stops.
Every call ends with the details your team needs – and the assistant never goes beyond what you have set up.
Recorded on every call
Every delivery problem arrives with the tracking number read back and confirmed, so your team can open the shipment before picking up the phone.
Tracking number
Problem
Delivery address
Name
Phone number
Where it stops
The assistant cannot see a shipment, and it says so. Status, changes and claims stay with your team, so callers never get a promise you cannot keep.
- Never says where a shipment is or when it will arrive.
- Never says a delivery date or address was changed.
- Never accepts liability or promises compensation for a lost or damaged delivery.
- Never shares details about a sender or a recipient.
- Tracking questions, delivery changes, claims and complaints always become a callback.
Live without an IT project
Start from a template built for your industry and make it yours step by step.
- 01
Start from your industry template
The “Shipping & delivery” template comes with the intake questions, guardrails and greeting already written.
- 02
Add what only you know
Opening hours, services and prices, FAQs or your website – the assistant answers only from what you give it.
- 03
Forward your calls
Keep your number and forward calls to NAIRON, or get a new one from us. Calls, summaries and requests land in your dashboard.
Connects with
- Google Calendar
- Microsoft 365
- Microsoft Bookings
- Calendly
- HubSpot
- Pipedrive
Can the assistant tell callers where their parcel is?
Not today. The assistant does not see your shipping system. Instead it tells callers where they can track a shipment, if you have recorded that, and otherwise takes the tracking number, the problem and contact details so your team can check and call back.
Can recipients change their delivery date or address by phone?
They can request it, and the assistant records the tracking number, what they want changed and how to reach them. It never confirms that a change was made. Your team updates the delivery in your own system and calls the recipient back.
What happens with a lost or damaged delivery?
The assistant takes the tracking number, what is wrong and the delivery address, and reads the details back. It does not accept liability or promise compensation. The case reaches your team as a callback request, and if you recorded your claims process, it explains the next steps.
Is this only for courier companies?
No. It suits any business that sends or delivers goods: couriers and delivery services, but also shops or producers that deliver their own products. You describe what you deliver, where you deliver and how pickups work, and the assistant answers from that.
Which languages does it speak, and how do I set it up?
It understands and answers in German, English, French and Italian. You start from the shipment and delivery template, add your rates, delivery area and pickup details, and forward your existing number, without a long IT project.
Fewer interruptions, every delivery problem on record
Start from the delivery template, add your rates and delivery area, and forward your number. Your team calls back with the tracking number already in hand.