Legal
Privacy Policy
Last updated: March 24, 2026
1. Who We Are
Nairon GmbH ("Nairon", "we", "us", or "our") provides AI-powered customer support and communication services.
If you have questions about this Privacy Policy, contact us at [email protected].
2. Information We Collect
We may collect account and contact details, communication preferences, and usage data needed to operate and improve our services.
Depending on how you use our platform, we may also process conversation logs, support interactions, and technical metadata such as browser type, IP address, and device information.
3. How We Use Information
We use personal information to provide our services, maintain platform security, respond to requests, and improve product performance.
We may also use data for legal compliance, fraud prevention, and service analytics.
4. Legal Bases for Processing
Where applicable, we process data based on contract performance, legitimate interests, legal obligations, and consent.
When consent is required, you can withdraw it at any time without affecting processing carried out before withdrawal.
5. Data Sharing
We may share information with trusted service providers who help us host, secure, and support our services.
We do not sell personal information. We may disclose information when required by law or to protect rights, safety, and platform integrity.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.
Retention periods depend on data type, user relationship, and legal obligations.
7. Your Rights
Subject to local law, you may have rights to access, correct, delete, restrict, or object to processing of your personal information.
You may also have the right to data portability and to lodge a complaint with a supervisory authority.
8. International Transfers
If personal information is transferred across borders, we apply appropriate safeguards in line with applicable law.
These safeguards may include contractual protections and equivalent data protection measures.
9. Security
We maintain technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.
No system is completely secure, but we continuously improve our controls and monitoring.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or product changes.
When updates are material, we will provide clear notice through our website or services.